Transforming Business Through People
TSN Academy is the service & hospitality development arm of TSN Asia — a network of seasoned Talent Strategists and HR professionals committed to building high-performing organizations across Indonesia and beyond.
Our Parent Company
About TSN Asia
TSN Asia is a network of seasoned Talent Strategists and HR Professionals with deep expertise across industries. We identify business challenges at the root-cause level, develop actionable roadmaps, and create practical, creative solutions that deliver measurable results.
From leading strategic initiatives to supporting the adoption of HR technology, TSN Asia partners with organizations to build winning teams, cultivate high-performing cultures, and drive sustainable growth.
As a one-stop HR service provider, TSN Asia encompasses talent strategy, organizational development, HR consulting, and learning & development — all united under one mission: your trusted partner for business transformation and growth through People, Culture, and Technology.
Our Vision
“Your trusted partner for business transformation and growth through People, Culture and Technology.”
Our Values
Integrity
We operate with honesty, transparency, and consistency in everything we do.
Impact
We measure our success by the tangible, lasting results we create for our clients.
Synergy
We believe the best outcomes emerge from genuine collaboration — between us, our clients, and their teams.
Excellence
We hold ourselves to the highest professional standards in every program and interaction.
Our Academy
What is TSN Academy?
TSN Academy is the dedicated Service & Hospitality Development Center of TSN Asia — designed to be a comprehensive, one-stop learning solution for organizations serious about service excellence.
We focus on people capability building across the full spectrum: Public & In-House Training, Certification Programs, Service Assessments, Coaching, Mentoring, and Learning Center Management.
Our approach goes beyond skills transfer. We align every development initiative with your organization’s long-term corporate goals — building not just professional competencies, but the mindset and culture that makes excellence sustainable.
Our Difference
Why Organizations Choose TSN Academy
We don’t just train — we partner with organizations to build cultures of service excellence that sustain long after the program ends.
Expert Facilitators
Our facilitators are seasoned industry practitioners — not generalists. Each brings deep domain expertise from actual hospitality and service operations, ensuring training that is immediately relevant and credible.
Tailored to Your Business
We never deliver off-the-shelf programs. Every engagement begins with understanding your specific business challenges, team dynamics, and organizational goals — so solutions are built precisely for you.
Long-Term Learning Partner
We believe transformation happens over time, not in a single session. TSN Academy functions as your ongoing learning partner — supporting capability development across multiple programs and touchpoints.
Measured Impact
We track impact across three phases: Pre-Training (baseline assessment), Post-Training (immediate learning outcomes), and Post-Assignment (on-the-job behavior change). You get evidence, not just enthusiasm.
Focused on Business Results
Our work doesn't end at the training room door. We design end-to-end learning journeys that connect capability development directly to the service quality, customer satisfaction, and business outcomes you care about.
Our Approach
What Makes Us Different
Our methodology is built on three principles that set us apart from conventional training providers.
Dedicated Expert per Domain
Unlike many training providers, we never assign a single generalist to cover multiple subject areas. Each program is led by a facilitator with deep, domain-specific expertise — someone who has lived the work they teach.
Participant-Centered Design
Training content is adapted to the professional background, industry context, and experience level of each group. We begin by understanding who is in the room — so the learning lands with precision.
Engaging, Practical Methods
We use a blend of Focus Group Discussions (FGD), case studies, peer-to-peer learning, role-play, simulation, and real-world scenarios — keeping participants active, engaged, and immediately applying what they learn.
Build a Culture of Service Excellence
Partner with TSN Academy to create a lasting learning journey for your organization.